At Lightology, we believe in providing outstanding product at a good value. Our highly trained and qualified professionals strive to provide the highest level of service.

Showroom Location & Hours Location: 215 W. Chicago Ave. Chicago IL 60654 Phone: 312-944-1000 Hours: 10:00am-6:00pm Mon-Sat 10:00am-7:00pm Thur Driving directions to our Showroom.

Warehouse Pick-Up Location & Hours Location: 1718 W. Fullerton Ave. Chicago IL 60614 Ph: 773-883-6111 Hours: 8:30am-6:00pm Mon-Fri 10:00am-5:00pm Sat Driving directions to our Warehouse Pick-Up.

Customer Service Phone Numbers & Hours Retail Customers: 1-866-954-4489 Trade Customers: 1-866-554-4487 Hours: 9:00am-5:00pm CST Mon-Sat

Catalog

Do you have a catalog you can mail me?
At this time, Lightology does not have a catalog to mail out to customers. We do, however, have specification sheets from all of our suppliers that can be download from our website as needed.

Credit Card Security

Is my credit information secure?
We use the powerful 128-bit Secure Sockets Layer (SSL) encryption to protect the security of your credit card information as it is transmitted to us. It is the strongest encryption available, regardless of browser version encryption technology. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

Custom Fixtures

Does Lightology offer custom fixture design?
Yes, Lightology does have customization capabilities. We work with hundreds of manufactures from around the world (From Italian glass 200 fixture min. to local art glass 25 fixtures min.) to produce the exact fixture you desire. We also have engineers on staff that can draw up just what you need. We will need to know the quantity that you are interested in, the time frame in which you are working and what exactly you need. Please fax us a drawing or concept to 773-883-6131, or email us your drawing to info@lightology.com

Order Status

How can I check on the status of my order?
You can email us for the status of your order at info@lightology.com. Please include your name and order number.

Shipping

How much will my shipping charges be?
Lightology offers free ground shipping on all retail web lighting orders over $50, shipped within the continental U.S. Shipping to Alaska, Hawaii and internationally are available for an additional fee. Next Day Delivery is also available for an additional charge -- the amount will be added to your order as you proceed to checkout, and will be determined by the state your order will ship to. Sorry, free shipping does not apply to mirrors or furniture.

For Trade orders, a shipping charge equal to 8% of the order price will be assessed.

Can Lightology ship products internationally?
We can ship items internationally. Freight quotes will be done on a per order basis. Once we receive your order, we will determine the freight charges and notify you promptly. All freight & duty charges on international orders were the responsibility of the customer. You can also have us ship to a freight forwarder of your choosing.

Returns

Returns may be made, but will require a valid RGA (Return Goods Authorization) number. RGA numbers may be requested online or by contacting customer service at 773-883-6111 during business hours Monday through Friday 9:00-5:00 CST. You will need to provide the following information:

Name & Full address
Order number
Items to be returned
Reason for return

Once a valid RGA number is received, the number must be written on the outside of all packages to be returned. Packages received without a valid RGA # referenced on the outside of the box will be returned to the shipper.

Please pay close attention to the following items:

• Please check all your boxes as soon as you receive them. Lightology cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
• Sale items are not eligible for returns. Defective sale products will be repaired or replaced at the company's discretion.
• Returns for STOCK items will only be accepted within the first 30 days of receipt of goods. All returns must be accompanied by a sales receipt and be in original condition with original carton and packaging. If the item is not in original condition with all original packing, it will not be accepted. Non-Stocked Items returned within 30 days of receipt may have up to 50% restocking charge of the List Price.
• Items that have been installed or not in original carton or packaging are not returnable.
• We will credit your account within 3 business days once a return has been inspected and is determined to be valid.

Damage

What if my order was damaged during shipment?
Please inspect your merchandise immediately upon delivery, and report any damage to the company within 24 hours of receipt. Customer bears full responsibility for any damage not reported within this 24-hour period.

We recommend hiring a qualified electrician to install your lighting fixtures. Lightology is not responsible for any damage or defects due to faulty installation.

Emailing Blueprints

Can I email you or send you my blueprint and have LIGHTOLOGY do the lighting layout and quote?
Yes, you can! Lightology has AutoCad 2000, so you can email us your drawings by using this web form. You can also mail drawings to 1718 W. Fullerton Ave., Chicago IL 60614. Lightology has 1 Master Electrican and 6 ALA Lighting Specialists on staff, as well as 3 people who have been certified through the IES. Our owner Gregory Kay, who also founded Tech Lighting, has won two of the top international lighting design awards -- the 1988 Guth award and 2000 LightFair Best New Fixture award.

We will quote your based on your blueprints at no charge, for homes. Design Illuminations -- Lightology's in-house lighting design firm -- can also create custom lighting designs for you. Contact Drew Goldman by phone at 312-229-7437 or by email at drew@designilluminations.com for rates.

Gift Certificates

Can I purchase a gift certificate?
Absolutely - nothing brings joy like the gift of light. Contact Customer Service at 773-883-6111 or by email for more information.

Mailing List

How can I be added to your mailing list?
Email us at info@lightology.com with your name, company name, address, phone number, fax number and email address. Please specify how you heard about us and what occupation you are in. We will be happy to add you to our mailing list.

How can I be removed from your mailing list?
Email us at info@lightology.com with your name, company name, address, phone number and fax number and email address. We will be happy to remove you from our mailing list.

Murano Glass

What is Murano Glass?
Murano refers to an island off of Venice on the east coast of Northern Italy. It has been a center for glass making for over a thousand years. The first known document speaking of glass artisans in Murano was written in AD 982. By 1224 there was a guild of glass blowers and in 1271 there are documents regulating the production of glass. The artistry and craft of glass blowing was passed down from father to son, and became a trade exclusively for those born on the island of Murano - where all of the factories were moved from Venice 1291 to avoid fire. To say that glass is in Murano's blood would be a true statement. To this day, glass from Murano is renowned all over the world for its unsurpassed quality and sophistication.

Repairs

Items not under warranty will be inspected to determine if it can be repaired. After inspection, you will be provided with the total cost to repair the fixture. This cost shall include labor, @ $42 per hour, as well as all materials with one-hour minimum charge.

We will only perform repairs on fixtures that were purchased from Lightology. Before returning an item to be repaired, please contact out customer service department for a valid RGA number. The same policies apply to items returned for repairs as noted above.

Ordering Non-Inventory Items

It it possible to order something that I do not see on the website?
Lightology has access to thousands of fixtures that are not currently shown on our website. Email us at info@lightology.com or fax us at 773-883-6131 with what you are looking for, and we will provide you with Pricing/delivery/suggestions/ and options.

Payment Methods

What Methods of Payment does Lightology accept?
Lightology accepts the following: Visa, Mastercard, Discover, American Express, Check via mail, electronic wire transfer, or open account upon approval.

Placing An Order

How do I place an order?
Go into the Online Store and place the items you want to purchase into your cart, then proceed to check out. If you do not already have an account and password, you will be directed to the Your Account section to create an account. If you are a design professional, please fill out the Designer Registration Form and fax it to us at 773-883-8714 along with the required identification and we will get back to you.

Price Match

What is Lightology's Price Match Guarantee?
Lightology wants you to be confident that you are receiving the best prices anywhere by shopping with us. If you find the same exact product advertised for less by one of our competitors within 30 days of your purchase, we will gladly match that price including shipping and handling.

Please note that our Price Match Guarantee applies only to the identical product from the same manufacturer. The competitor must be an authorized dealer of the product and it must be a stock item, available for shipment and not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be sent to Lightology. Sales tax, shipping and handling will be factored in to determine final price. Price Match Guarantee does not apply to clearance items. Other restrictions may apply. For more information, please call 866.954.4489 or email info@lightology.com.

Pricing

How do Lightology.com prices compare to Lightology's showroom prices?
Our website and showroom share the same computer system, so shopping on the web provides the same everyday low prices you will find in our showroom.

Project Manager

Once you've created an account with us, you'll be able to access this special area of the site where you can organize, store and share information about any of your current projects. Design Professionals, this section will give you access to special Trade Privileges not open to the general public. You'll be able to add products to your customized projects, generate tear sheets complete with pricing information and thumbnail photos of fixtures, and even send links to your associates or clients showing them detailed information regarding your project. If you haven't already opened an account with us, create one now!

What is Project Manager?
Project Manager is a tool that you can use to coordinate and specify lighting on any project. Using the Project Manager allows orders to be delivered to your job site marked with specific location information on each fixture, so when they arrive the crew on the job site can easily see what goes where. You will be able to label your selections with a fixture type (ie: Kitchen = Type A), print a fixture schedule, and complete lighting specification packet for your projects. You can upload your logo for professional presentations, and email projects to clients, electricians, or contractors.

Quantity Discounts

Do you offer quantity pricing?
Yes, Lightology may offer quantity pricing for some orders. Generally a minimum quantity of 50 units of the same fixture need to be ordered to qualify for the discount.

Sales Staff

Do you have salespeople that I can work with on design?
We pride ourselves on employing qualified and knowledgeable lighting professionals. To see photos and resumes of our sales staff, click here to meet our sales team.

Sales Tax

Do I have to pay sales tax on my purchase?
If you are locatd in the state of Illinois and do not have a resale tax ID number, then you will be charged sales tax on your purchase. If you are located outside of the state of Illinois, no sales tax will be charged.

Sales Tax on Trade Orders

Is sales tax charged on trade account purchases?
If you are located in the state of Illinois and do not have a resale tax ID number, then sales tax will be chanrged on orders. If you are located outside of the state of Illinois, you will not be charged sales tax.

Searching Site

How do I search for a particular product?
You can type a keyword into the search field found at the top of the screen in the Online Store, or you can go to the Advanced Search and select more detailed criteria for your search.

Can I limit my search to in-stock products only?
Yes, go to Advanced Search and click on button that says "in stock only." The inventory is updated every 3 minutes so you can be sure it is correct.

Site Security

Is my personal data safe and secure on Lightolgy's site?
Lightology partners with ScanAlert's HackerSafe to ensure the security of our web site. HackerSafe performs daily vulnerability assessments to verify that our web site remains protected from hackers and certify that your personal data is safe. More Information about ScanAlert's HackerSafe program can be found here.

Trade Pricing

Do you offer special pricing to the Trade?
We do offer trade privileges for trade professionals who are members of the design industry such as lighting designers, architects, interior designers, store designers, electricians, developers, contractors and exhibit houses. To apply for trade privileges, fill out this online form or fax your application to 773-883-6131.

Warranty

Do I have a warranty on my purchases?

All items--excluding bulbs--are offered with one year warranty. Any defective item that is returned within one year of purchase will be repaired or replaced at the company's discretion.

Repairs for items that are still under warranty will be covered at no charge. A copy of sales receipt may be required if the sales transaction cannot be found in our computer system.

Trade Professionals: 1-866-554-4487	Homeowner Toll-Free: 1-866-954-4489

Showroom: 215 W. Chicago Ave., Chicago, Illinois 60654   Phone: 312-944-1000 Warehouse/Corporate: 1718 W. Fullerton Ave., Chicago, Illinois 60614   Phone: 773-883-6111

info@lightology.com     Privacy Policy     Site Map © Lightology 2002-2007