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Showroom
Location & Hours

Location:
215 W. Chicago Ave.
Chicago IL 60654
Phone: 312-944-1000

Hours:
10:00am-6:00pm Mon-Sat
10:00am-7:00pm Thur

Driving directions to our Showroom.

Warehouse Pick-Up
Location & Hours

Location:
1718 W. Fullerton Ave.
Chicago IL 60614
Ph: 773-883-6111

Hours:
8:30am-6:00pm Mon-Fri
10:00am-5:00pm Sat

Driving directions to our Warehouse Pick-Up.

Customer Service
Phone Numbers & Hours

Retail Customers:
866-954-4489

Hours:
8:30am-5pm CST Mon-Fri
10:00am-6:00pm Sat

Trade Customers:
East Coast: 1-866-554-4487
West Coast: 1-866-846-7747

Hours:
8:30am-5:00pm CST Mon-Fri

Sales Staff

Do you have salespeople that I can work with on design?
We pride ourselves on employing qualified and knowledgeable lighting professionals. To see photos and resumes of our sales staff, click here to meet our sales team.

Mailing List

How can I be added to your mailing list?
Email us at info@lightology.com with your name, company name, address, phone number, fax number and email address. Please specify how you heard about us and what occupation you are in. We will be happy to add you to our mailing list.

How can I be removed from your mailing list?
Email us at info@lightology.com with your name, company name, address, phone number and fax number and email address. We will be happy to remove you from our mailing list.

Do you have any examples of projects designed by Lightology to view for inspiration? View our Installation Gallery to see how world class interior designers use our fixtures.

Order Status

How can I check on the status of my order?
You can email us for the status of your order at orderstatus@lightology.com or call us at 312-229-7425. Please include your name and order number.

Order Cancellations

You may cancel an order that has not been shipped unless it is a special order or customized product. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. All cancellations must be confirmed in writing or email by Lightology.

Returns

What is Lightology's return policy?

Lightology is committed to your complete satisfaction when it comes to your Lightology purchase. If you are unsatisfied or an item is damaged, simply return your order within 14 days and receive a full refund on most products.

To help you experience a quick and easy return, we require that you request an RGA number. You can easily retrieve your RGA number by sending us an email at info@lightology.com or calling customer service at 773-883-6111 during normal business hours. This number will make the return process easier for you and will assist us in refunding your money as quickly as possible.

You will need to provide the following information:

Name & Full address
Order number
Items to be returned
Reason for return

Once a valid RGA number is received, the number must be written on the outside of all packages to be returned. Packages received without a valid RGA # referenced on the outside of the box will be returned to the shipper.

Please note the following exceptions:

  • Check all of your boxes within the first 24 hours, as Lightology cannot be held responsible for any missing or damaged goods if we are not notified within an acceptable time frame.
  • Once a returned item is deemed valid, Lightology with credit your account within 3 business days. Please allow 5-7 business days for your financial institution to post the refund to your bank or credit card statement.
  • Any sale, clearance or custom order is not eligible for returns. If the product is defective, Lightology will repair or replace the item.
  • Returned items must be in original condition in original packaging and be returned within 14 days of receipt.
  • Items that have been installed or are not in original packaging may not be returned.
  • Bulbs cannot be exchanged or returned.
  • Non-stock items may incur a restocking fee of up to 50% of the list price.
  • Special Order Items or Custom Products cannot be returned. We clearly identify those products on the product details page.

Damage

What if my order was damaged during shipment?
Please inspect your merchandise immediately upon delivery, and report any damage to the company within 24 hours of receipt. Customer bears full responsibility for any damage not reported within this 24-hour period.

We recommend hiring a qualified electrician to install your lighting fixtures. Lightology is not responsible for any damage or defects due to faulty installation.

Warranty

Do I have a warranty on my purchases?

All items — excluding bulbs and floor model sales — are offered with one year warranty. Any defective item that is returned within one year of purchase will be repaired or replaced at the company's discretion.

Repairs for items that are still under warranty will be covered at no charge. A copy of the sales receipt may be required if the sales transaction cannot be found in our computer system.

Payment Methods

What Methods of Payment does Lightology accept?
Lightology accepts the following: Visa, Mastercard, Discover, American Express, Check via mail, electronic wire transfer, or open account upon approval.

Repairs

Does Lightology perform repairs on fixtures not covered under warranty?

Items not under warranty will be inspected to determine if it can be repaired. After inspection, you will be provided with the total cost to repair the fixture. This cost shall include labor, @ $42 per hour, as well as all materials with one-hour minimum charge.

We will only perform repairs on fixtures that were purchased from Lightology. Before returning an item to be repaired, please contact our customer service department for a valid RGA number. The same policies apply to items returned for repairs as noted above.

Catalog

Do you have a catalog you can mail me?
At this time, Lightology does not have a catalog to mail out to customers. We do, however, have specification sheets from all of our suppliers that can be download from our website as needed.

Price Match

What is Lightology's Price Match Guarantee?
Lightology wants you to be confident that you are receiving the best prices anywhere by shopping with us. If you find the same exact product advertised for less by one of our competitors within 30 days of your purchase, we will gladly match that price including shipping and handling.

Please note that our Price Match Guarantee applies only to the identical product from the same manufacturer. The competitor must be an authorized dealer of the product and it must be a stock item, available for shipment and not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be sent to Lightology. Sales tax, shipping and handling will be factored in to determine final price. Price Match Guarantee does not apply to clearance items. Other restrictions may apply. For more information, please call 866-954-4489 or email info@lightology.com.

Pricing

How do Lightology.com prices compare to Lightology's showroom prices?
Our website and showroom share the same computer system, so shopping on the web provides the same everyday low prices you will find in our showroom.

Pricing or Product Description Discrepancies We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Shipping

How much will my shipping charges be?
Lightology offers free ground shipping on most retail web lighting orders over $50, shipped within the continental U.S. Shipping to Alaska, Hawaii and internationally are available for an additional fee. Next Day Delivery is also available for an additional charge -- the amount will be added to your order as you proceed to checkout, and will be determined by the state your order will ship to. We must receive the Next Day Delivery order no later than Noon Central Time. Any order received after that will go out the next business day. Sorry, free shipping does not apply to sale items, clearance items, mirrors, oversized items or furniture.

For Trade orders, a shipping charge equal to 8% of the order price will be assessed.

Can Lightology ship products internationally?
We can ship items internationally. Freight quotes will be done on a per order basis. Once we receive your order, we will determine the freight charges and notify you promptly. All freight & duty charges on international orders were the responsibility of the customer. You can also have us ship to a freight forwarder of your choosing.

Sales Tax

Do I have to pay sales tax on my purchase?
If you are located in the state of Illinois and do not have a resale tax ID number, then you will be charged sales tax on your purchase. If you are located outside of the state of Illinois, no sales tax will be charged.

Sales Tax on Trade Orders

Is sales tax charged on trade account purchases?
If you are located in the state of Illinois and do not have a resale tax ID number, then sales tax will be charged on orders. If you are located outside of the state of Illinois, you will not be charged sales tax.

Trade Pricing

Do you offer special pricing to the Trade?
We do offer trade privileges for trade professionals who are members of the design industry such as lighting designers, architects, interior designers, store designers, electricians, developers, contractors and exhibit houses. To apply for trade privileges, fill out this online form or fax your application to 773-883-6131.

Quantity Discounts

Do you offer quantity pricing?
Yes, Lightology may offer quantity pricing for some orders. Generally a minimum quantity of 50 units of the same fixture need to be ordered to qualify for the discount.

Custom Fixtures

Does Lightology offer custom fixture design?
Yes, Lightology does have customization capabilities. We work with hundreds of manufactures from around the world (From Italian glass 200 fixture min. to local art glass 25 fixtures min.) to produce the exact fixture you desire. We also have engineers on staff that can draw up just what you need. We will need to know the quantity that you are interested in, the time frame in which you are working and what exactly you need. Please fax us a drawing or concept to 773-883-6131, or email us your drawing to info@lightology.com

Emailing Blueprints

Can I email you or send you my blueprint and have Lightology do the lighting layout and quote?
Yes, you can! Lightology has AutoCad 2000, so you can email us your drawings by using this web form. You can also mail drawings to 1718 W. Fullerton Ave., Chicago IL 60614. Lightology has 1 Master Electrican and 6 ALA Lighting Specialists on staff, as well as 3 people who have been certified through the IES. Our owner Gregory Kay, who also founded Tech Lighting, has won two of the top international lighting design awards -- the 1988 Guth award and 2000 LightFair Best New Fixture award.

We will quote your based on your blueprints at no charge, for homes. Lightology's in-house lighting design firm -- can also create custom lighting designs for you. Contact Drew Goldman by phone at 312-229-7437 for rates.

Ordering Non-Inventory Items

It it possible to order something that I do not see on the website?
Lightology has access to thousands of fixtures that are not currently shown on our website. Email us at info@lightology.com or fax us at 773-883-6131 with what you are looking for, and we will provide you with Pricing/delivery/suggestions/ and options.

Privacy Policy

Lightology values its customers and respects their privacy. To view our Privacy Policy click here.

Credit Card Security

Is my credit information secure?
We use the powerful 128-bit Secure Sockets Layer (SSL) encryption to protect the security of your credit card information as it is transmitted to us. It is the strongest encryption available, regardless of browser version encryption technology. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

Site Security

Is my personal data safe and secure on Lightolgy's site?
Lightology partners with ScanAlert's HackerSafe to ensure the security of our web site. HackerSafe performs daily vulnerability assessments to verify that our web site remains protected from hackers and certify that your personal data is safe. More Information about ScanAlert's HackerSafe program can be found here.

HACKER SAFE certified sites prevent over 99.9% of hacker crime.