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Support Center

Talk to An Expert

Our team of certified lighting consultants are here to help you with your lighting project, every step of the way.

Meet the Team

Order Status

Keep track of your order with helpful, frequent updates.

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Order Changes

Need to make a change? Log-in to review your order.

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Order Issues

Log-in to report an issue or
start a return.

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Live Chat

Get the info you need straightaway — chat with one of our experts online.

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Virtual Consultations

Chat with our lighting experts from the comfort of your home.

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Contact Us

Send us your questions, comments and concerns — we’re here to help.

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Trade Membership

Enjoy special perks as an Architect or Interior Designer, through our Lightology Trade Program.

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Showroom

215 W. Chicago Ave.
Chicago, IL 60654

(312) 944-1000

MON:

9 am - 5.30 pm

TUE:

9 am - 5.30 pm

WED:

9 am - 5.30 pm

THU:

9 am - 5.30 pm

FRI:

9 am - 5.30 pm

SAT:

10 am - 5 pm

SUN:

Closed

Closed on federal holidays.

Schedule an Appointment

What is Lightology's return policy?
- - Lightology's return policy allows customers to return most products within 60 days of delivery (restocking fees may apply) for a refund or exchange. Custom or made-to-order products and large scale items may not be eligible for return. Customers are responsible for return shipping costs, and products must be in original condition and packaging.
Does Lightology have a showroom location I can visit?
- - Yes, Lightology has a flagship showroom in Chicago, Illinois. The showroom features a wide selection of lighting products, allowing customers to experience fixtures in person. Visitors can explore different styles, technologies, and applications, and receive guidance from knowledgeable sales associates.
Can I schedule a virtual consultation with a Lightology lighting expert?
- - Yes, Lightology offers virtual consultations with lighting experts. To schedule a virtual consultation, customers can fill out the online consultation request form on the Lightology website. A representative will reach out to confirm the appointment and provide further instructions.
What information should I include when contacting Lightology by email?
- - When contacting Lightology by email, include your full name, contact details, order number (if applicable), product name or link, a detailed description of the inquiry or issue, relevant images or attachments, and your preferred method of communication for follow-up. This will help Lightology's customer service team efficiently address your questions or concerns.

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General Inquiries

MON - FRI: 8.30am - 6pm

(866) 954-4489

Support Center

Talk to An Expert

Order Status

Order Changes

Order Issues

Live Chat

Virtual Consultations

Contact Us

Trade Membership

Showroom

What is Lightology's return policy?

Does Lightology have a showroom location I can visit?

Can I schedule a virtual consultation with a Lightology lighting expert?

What information should I include when contacting Lightology by email?

Your message has been sent.

General Inquiries