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What happens after you place your order?

After your order is submitted, please check for an e-mail confirmation sent to the address connected to your Lightology account. Once your order is shipped, you will receive a second e-mail with tracking information so you know when to expect your package.

Products eligible for return/exchange include:

Items in original, new, uninstalled condition with all original parts, tags, and packaging. Restocking fees may apply. All returns must be pre-approved within 60 days of receipt and have a valid Return Number. 1 Year Warranty on all items Excluding Light Bulbs.

Products not eligible for return/exchange include:

Incandescent bulbs, custom / special orders, floor models, large orders (single fixtures over $5,000, or orders totaling over $5,000 on multiple quantities of the same fixture), overstock items, open box items and closeout items.

Please Inspect your Lightology order

Inspect your order Within 48 hours, or two business days of receiving your order. Lightology cannot be held responsible for any missing, or damaged goods if we are not notified within this time period.